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Last updated: 21 August 2026

PRIVACY POLICY

Electric Gates Glasgow respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we use it, who we may share it with, how long we keep it and the rights available to you under UK data protection law.

1. Who We Are 


Electric Gates Glasgow is a trading name of Electric Gates Experts. For the purposes of applicable UK data protection law, Electric Gates Experts is the data controller responsible for the personal information described in this policy. In this policy, “we”, “us” and “our” refer to Electric Gates Glasgow and Electric Gates Experts. Our contact details are: Electric Gates GlasgowUnit 3, Westerton FarmKillearnGlasgowG63 9LE​Email: hello@electricgatesglasgow.co.ukTelephone: 0141 611 5662Mobile: 07719 914067

2. Who This Policy Applies To

 
This policy applies to:
​

  • Website visitors

  • People requesting information or quotations

  • Residential and commercial customers

  • Property owners, tenants, landlords and factors

  • Suppliers, contractors and professional contacts

  • People applying for finance in connection with our services

  • Anyone communicating with us by telephone, email, website form, social media or in person

​3. Personal Information We Collect

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The information we collect depends on how you interact with us.
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Contact and identity information
This may include:

  • Your name

  • Email address

  • Telephone number

  • Postal and installation address

  • Business or organisation name

  • Job title, where relevant

 
Property and project information
This may include:

  • Details about your property, entrance, driveway or commercial site

  • Gate measurements and specifications

  • Photographs and videos taken during a survey, installation or repair

  • Property access information

  • Preferred gate design, materials, colours and equipment

  • Information about existing gates, electrical supplies and access systems

  • Planning, landlord, factor or site-management information

  • Installation, repair and maintenance history

 
Please avoid sending permanent gate codes, alarm codes or other sensitive security credentials unless we specifically need them to provide the requested service.
 
Quotation and transaction information
This may include:

  • Quotation and order details

  • Products and services purchased

  • Deposit and payment records

  • Invoice history

  • Refund and cancellation information

  • Warranty and service records

 
We do not normally store complete debit or credit card details. Payments may be processed by banks, payment providers or finance providers that have their own privacy policies.
 
Communications
This may include:

  • Emails and website enquiries

  • Messages sent through social media

  • Notes from telephone conversations

  • Complaints, feedback and warranty claims

  • Marketing preferences

  • Records of your instructions and approvals

 
Website and technical information
When you visit our website, we may collect:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website or search engine

  • Approximate location derived from an IP address

  • Cookie identifiers and consent preferences

  • Information about how you interact with website forms and buttons

Further information appears in the cookies section of this policy.

4. How We Collect Personal Information

 
We may collect information:
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  • Directly from you

  • Through our website forms

  • During a telephone call, email conversation or site survey

  • When you accept a quotation or make a payment

  • During installation, commissioning, repair or maintenance

  • From someone acting on your behalf

  • From a landlord, factor, property manager or main contractor

  • From manufacturers, suppliers or warranty providers

  • From Phoenix Financial Consultants Limited or a finance provider

  • Through cookies and website analytics

  • From publicly available business or property information where appropriate

 
If another person provides your information to us, we expect them to have an appropriate reason or authority to do so.

5. Why We Use Your Information

We only use personal information where we have a lawful reason.
 
Responding to enquiries and preparing quotations
We use your information to:

  • Respond to your questions

  • Arrange a site survey

  • Assess your requirements

  • Prepare and discuss a quotation

  • Recommend suitable gates, automation or access controls

Our lawful basis is taking steps at your request before entering into a contract and our legitimate interest in responding to business enquiries.
 
Providing our services
We use your information to:

  • Design and manufacture gates

  • Arrange installation, repairs or maintenance

  • Order materials and equipment

  • Manage appointments and site access

  • Commission gate and access-control systems

  • Provide operating information and aftercare

  • Administer warranties and manufacturer claims

 
Our lawful basis is the performance of our contract with you.
 
Payments and business administration
We use relevant information to:

  • Issue invoices

  • Record payments

  • Process refunds

  • Manage overdue accounts

  • Maintain accounting and tax records

  • Prevent fraud and financial loss

 
Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interest in managing our business.
 
Safety, complaints and legal claims
We may use project records, photographs, correspondence and technical information to:

  • Investigate safety concerns

  • Handle complaints

  • Respond to warranty claims

  • Establish, exercise or defend legal claims

  • Meet regulatory, insurance or legal requirements

 
Our lawful bases are compliance with legal obligations and our legitimate interests in maintaining safe systems and protecting our legal rights.
 
Improving our website and services
We may use website and customer information to:

  • Understand which services interest visitors

  • Improve website navigation and performance

  • Monitor technical problems

  • Protect the website against misuse or security threats

  • Improve our customer service and business processes

 
Our lawful basis is our legitimate interest in operating and improving our business. Where cookies require consent, we rely on your consent.
 
Marketing
We may send information about services, maintenance reminders, relevant offers or company news where:

  • You have consented;

  • We are otherwise permitted to do so under applicable electronic marketing rules; or

  • We have a legitimate interest in contacting an existing business customer and the communication is lawful.

 
You can unsubscribe at any time by using the link in a marketing email or contacting us directly.
 
We will not sell your personal information to another company for marketing.
 
Project photographs
We may take photographs for project records, technical support, warranty administration and health and safety purposes.
 
We will ask for permission before using identifying photographs of your property for promotional purposes where consent or another lawful basis is required.
 
You can refuse marketing photography without affecting the service you receive.

6. Legitimate Interests

Where we rely on legitimate interests, we consider whether our use of your information is necessary, proportionate and consistent with what you would reasonably expect.
 
Our legitimate interests can include:

  • Responding to enquiries

  • Operating and improving our business

  • Maintaining accurate project records

  • Preventing fraud and website misuse

  • Recovering money owed

  • Protecting our legal rights

  • Improving customer service

  • Communicating with relevant business contacts

 
You can object to processing based on legitimate interests. We will consider your request and stop the processing unless we have a compelling lawful reason to continue.

7. Information Required From You 

Certain information is necessary for us to prepare a quotation, visit your property or provide contracted services. If you do not provide necessary contact, property, access or payment information, we may be unable to provide a quotation or complete the requested work. Where information is optional, we will make this clear where reasonably possible.

8. Finance Applications


Electric Gates Glasgow is a trading name of Electric Gates Experts and is an Introducer Appointed Representative of Phoenix Financial Consultants Limited.
 
Electric Gates Experts appears on the Financial Services Register under number 1017924.
 
Phoenix Financial Consultants Limited is authorised and regulated by the Financial Conduct Authority under FRN 539195. Phoenix is a credit broker, not a lender, and offers finance from its panel of lenders.
 
If you ask about finance, we may share relevant personal information with Phoenix, a lender or another authorised organisation involved in processing the application.
 
These organisations may:

  • Carry out identity and credit checks

  • Search credit-reference and fraud-prevention records

  • Assess affordability and eligibility

  • Make automated or partly automated lending decisions

  • Keep records of the application

 
Phoenix, lenders and credit-reference agencies may act as separate data controllers. Their privacy notices will explain how they use your information.
 
We will not submit a finance application without your knowledge.

9. Who We Share Information With


Where necessary, we may share information with:

  • Employees and authorised contractors

  • Gate manufacturers and equipment suppliers

  • Electricians, fabricators, engineers and installation partners

  • Website, email, hosting and IT providers

  • Customer-management and accounting providers

  • Banks, payment processors and debt-recovery providers

  • Accountants, insurers, solicitors and professional advisers

  • Phoenix Financial Consultants Limited and relevant lenders

  • Warranty providers and equipment manufacturers

  • Landlords, factors, site managers or main contractors where appropriate

  • Regulators, courts, law-enforcement bodies or public authorities where legally required

  • A buyer, investor or professional adviser involved in a proposed business sale or restructuring

 
We require service providers handling information on our behalf to use it only for authorised purposes and protect it appropriately.
 
We do not sell personal information.

10. International Transfers

 
Some website, email, software, cloud-storage or technology providers may process information outside the United Kingdom.
 
Where personal information is transferred internationally, we will take appropriate steps required by UK data protection law. These may include:

  • Transferring information to a country covered by a UK adequacy regulation

  • Using an approved International Data Transfer Agreement

  • Using the UK Addendum to approved contractual clauses

  • Applying other legally recognised safeguards

 
You may contact us for more information about safeguards relevant to your personal information.

11. How We Protect Information

 
We use reasonable organisational and technical measures intended to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Improper use

  • Unauthorised alteration

  • Disclosure

  • Destruction

 
Access is limited to people who reasonably need the information to perform their duties.
 
No internet or storage system can be guaranteed as completely secure. If we become aware of a personal-data breach, we will assess it and notify affected individuals and the Information Commissioner’s Office where required.

12. How Long We Keep Information

 
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
 
Our usual retention periods are:

  • Unsuccessful enquiries and quotations: normally up to two years after the last meaningful contact

  • Customer, installation and service records: normally six years after the final transaction, or longer where reasonably required for an active warranty, complaint or legal claim

  • Invoices and accounting records: normally six years or another period required by tax and accounting law

  • Warranty records: for the relevant warranty period and a reasonable period afterwards

  • Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer required

  • Website and cookie information: for the period described in the applicable cookie or analytics settings

  • Security codes and temporary access details: only for as long as reasonably required to complete commissioning, support or the agreed service

 
Information may be retained longer where required by law, an insurer, a regulator, a dispute or legal proceedings.
 
When information is no longer required, we will delete it securely or anonymise it.

13. Cookies and Website Tracking

 
Our website uses cookies and similar technologies.
 
Some cookies are necessary for the website to operate. Others may help us understand website use, remember preferences or measure marketing performance.
 
Non-essential analytics or marketing cookies should only be activated after you provide the required consent.
 
You can use the website’s cookie controls to:

  • Accept cookies

  • Reject non-essential cookies

  • Change your cookie preferences

 
You can also control cookies through your browser. Blocking some cookies may affect website functions.

14. Direct Marketing

 
You have the right to object to direct marketing at any time.
 
If you no longer want to receive marketing:

 
We will stop the relevant marketing communications, although we may retain a minimal suppression record to ensure we respect your request.
 
Stopping marketing does not prevent us from sending essential messages about an active quotation, contract, appointment, payment, warranty or safety matter.

15. Your Data Protection Rights

 
Depending on the circumstances, you may have the right to:

  • Be informed: receive clear information about how we use your data

  • Access: request a copy of personal information we hold about you

  • Rectification: ask us to correct inaccurate or incomplete information

  • Erasure: ask us to delete information where there is no lawful reason to retain it

  • Restriction: ask us to limit how information is used

  • Object: object to processing based on legitimate interests or direct marketing

  • Data portability: receive certain information in a structured and machine-readable format

  • Withdraw consent: withdraw consent where processing is based on consent

  • Challenge automated decisions: request human involvement where a qualifying decision is made solely through automated processing

 
These rights are not absolute and may depend on the lawful basis and circumstances.
 
We will normally respond within one month. We may ask for information to verify your identity.
 
We will not normally charge a fee, although the law permits a reasonable fee or refusal in limited circumstances involving manifestly unfounded or excessive requests.
 
To exercise your rights, email hello@electricgatesglasgow.co.uk.

16. Automated Decision-Making

 We do not ordinarily make decisions about customers based solely on automated processing where the decision would have a legal or similarly significant effect.​Finance providers, lenders, credit-reference agencies and fraud-prevention services may use automated systems when assessing finance applications. Their privacy notices explain how these systems operate and how to challenge a decision.

17. Children’s Information

 Our services are not directed at children, and we do not knowingly collect personal information directly from children for marketing or contractual purposes. If you believe a child has provided information to us without appropriate authority, please contact us.

18. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, social-media platforms or finance providers.

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Those organisations have their own privacy policies. We are not responsible for how an independent third party collects or uses information after you leave our website.

19. Complaints

Please contact us first if you have concerns about how we use your personal information. We will investigate and try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. Website: ico.org.ukTelephone: 0303 123 1113 You can complain to the ICO at any time, but it normally recommends raising the matter with the organisation first.

20. Changes to This Policy

We may update this Privacy Policy when our services, systems or legal obligations change.The current version will be published on this page with its updated date. Material changes may also be communicated directly where appropriate.

21. Contact Us

For privacy questions, requests or complaints, contact: Electric Gates GlasgowA trading name of Electric Gates Experts Address: Unit 3, Westerton Farm, Killearn, Glasgow G63 9LEEmail: hello@electricgatesglasgow.co.ukTelephone: 0141 611 5662Mobile: 07719 914067

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© 2021 - 2026 Electric Gates Glasgow. All rights reserved.

Finance Available

Phoenix finance

'Electric Gates Glasgow' is a trading name of Electric Gates Experts and is an Introducer Appointed Representative (Financial Services Register No. 1017924) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance is subject to status and credit checks.

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