Electric Gates Glasgow Refund Policy
At Electric Gates Glasgow, we strive to provide the highest quality electrical Gate installation services to our valued customers. We understand that sometimes circumstances change, and you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.
1. Scope of Policy
This policy applies to all electrical installation services provided by Electric Gates Glasgow.
2. Service Guarantee
We stand behind the quality of our work. If you are not completely satisfied with our services, please contact us within 30 days of the service completion to discuss your concerns.
3. Eligibility for Refund
Refunds may be issued under the following conditions:
- Service Not Provided: If a scheduled service was not performed due to our fault.
- Substandard Service: If the service provided did not meet the agreed-upon standards or specifications as outlined in the service agreement or contract.
- Overpayment: If an overpayment has been made due to billing errors.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Customer Change of Mind: If you change your mind after the service has been completed.
- Partial Satisfaction: If you are partially satisfied with the service but the work meets the agreed-upon standards and specifications.
- Third-Party Interference: If the issue arose due to interference or tampering by third parties post-service completion.
5. Refund Process
To request a refund, please follow these steps:
1. Contact Us: Reach out to our customer service team within 30 days of the service completion date.
2. Provide Details: Be prepared to provide your service details, including the date of service, nature of the issue, and any supporting documentation or evidence.
3. Assessment: Our team will review your request and may require additional information or an inspection to assess the issue.
4. Decision: We will notify you of our decision within 10 business days of receiving your request.
6. Refund Method
Approved refunds will be processed using the original payment method. Please allow 7-10 business days for the refund to appear in your account.
7. Contact Information
For any questions or to request a refund, please contact us at:
Electric Gates Glasgow
Email: electricgatesglasgow@outlook.com
Phone: 0141 611 5662
Address: 24 - 26 Cotton Street, Balfron, G63 0PG
8. Amendments
Electric Gates Glasgow reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
We value your business and are committed to ensuring your satisfaction with our services. Thank you for choosing Electric Gates Glasgow.